When it comes to deciding on a CRM plan for a company, there are two components. First, you need to decide on the platform. The second is finding the right consultant.
A common misconception is that once a company has chosen a CRM platform, it's only a matter of technical implementation. To find out the best Customer Relationship Management (CRM) experts in Malta, you can browse the various online resources.
Although CRM can be a powerful tool, it is important to hire the right CRM experts to make it work to its full potential.
These are the most important questions you should ask before making a match:
1. Your consultant can step into your shoes.
Your consultant must be able to perform more than just the implementation of CRM software. Consultants are the ones who design and manage the project.
They must listen to your goals and business needs, and then design the implementation to meet your business plans.
2. Is your consultant a long-term authorized partner?
Hire a specialist who has been in business for at least 10 years, and has been certified to use CRM for at most five years.
This is an indication that the consultant is experienced and has the depth and breadth companies can expect from their CRM partner.
3. Is your IT department and your sales team working together in order to find the right consultant?
When choosing a CRM expert, a common mistake that companies make is to leave the decision to the IT department and not to involve business units.