A Facebook Messenger Bot is an automated chatbot that integrates seamlessly into the Messenger platform and enables for a live conversation with the users as it may relate to their purchases, inquiries, FAQs, etc. Bots help automate many customer support requests and serve on a web-based conversational platform, like Facebook Messenger.
Some of the advantages of using a chatbot are discussed below:
Bots provide a seamless experience that helps in the smooth flow of transactions. It provides information and answers as well as a virtual agent for customer need that is interactive and responds immediately to any queries or issues that occur in the customer's mind.
As these Facebook Messenger Bot are designed to be user friendly, they help to increase the conversion rates by allowing users to interact and use the services without having to memorize the terms of service of the company or the product. Bots also provide a convenient platform for customers to buy and avail of the benefits of the product they need without having to go through the long and tedious process of transactions through the customer support personnel.
A number of companies have also started to utilize bots as one of the ways in which they can attract new customers to their websites. A number of other companies are also integrating chatbots into their existing products, thus helping in the better sales performance of the company as a whole.
However, as these Messenger Bot can be abused by unscrupulous persons or groups of individuals who may try to take advantage of customers, these should be used only with proper supervision and due consideration. A number of chatbots, especially the free ones, may not provide all the features and capabilities that the user desire.
To avoid these bot abuse incidents, users should always remember to provide the chatbot with all the necessary information about the product before it starts its work. The user should also make it clear on what kind of information the bot needs to access or provide on behalf of the company or the product.
In the case of bot abuse, a legal suit can be filed against the bot abuser and the product manufacturer. Thus, it is always recommended to check the features, functions, and features of the bot before making use of it.
If the bot does not give appropriate and useful results, it is recommended to remove the bot immediately from the system. This is to avoid further problems for the users.
The software used for building chatbots should also have features that would allow users to track the bot on its performance. This would enable users to determine whether it is being used effectively or not.
While using chatbots, one must keep in mind that the bots must be used within the boundaries of the law. If this is not strictly followed, there are chances that a person or a group of people may misuse the bot thereby causing a lot of problems and also causing harm to the reputation of the company.
If any harm is caused to the company and its goodwill, then the company will be liable and responsible for it. In the event that any such activity is done to the chatbot, then the users may also be able to seek legal action against the offender.
To avoid the use of chatbots, it is always suggested to read the terms of service and the privacy policy of the chatbot before using it. One should also make sure that the chatbot does not have any features that might cause abuse or put the company or its reputation in danger.